The Interpersonal Skills Toolkit: A Trainer's Guide by Terry Gillen

  • Book title: The Interpersonal Skills Toolkit: A Trainer's Guide
  • Author: Terry Gillen
  • ISBN10: 0814471242
  • ISBN13: 978-0814471241
  • Publisher: AMACOM; Lslf edition (November 28, 2001)
  • Language: English
  • Subcategory: Relationships
  • Size ePub: 1729 kb
  • Size PDF: 1459 kb
  • Rating: 4.4/5
  • Votes: 520
  • Pages:
The Interpersonal Skills Toolkit: A Trainer's Guide

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Some form of interpersonal contact makes up a large portion of every employee's workday. Without the skills needed to work well with others in a face-to-face situation, no one would get any work done! This book contains 36 exercises designed to give trainers an edge in instructing employees in the art of effective communication. It provides lessons on: resisting subtle manipulation; resolving big differences of opinion on matters such as policy or strategy; and defusing other people's anger.